Inquiries should be sent via email to our support address support@bi4controlling.solutions . An internal ticket will be created in our support system for each email. You will also receive a response with a brief overview and the ticket number created.

Access to our new support system:

You can also log in directly to our new support system to view your tickets and check their current status:

https://support.bi4controlling.solutions/

When you log in, you will be taken to the ticket overview page.

On the left side you can filter the view:

Filters
All Items→ You see all tickets (including those from your colleagues)
My Items→You only see tickets that you have created or sent by email
Followed Items→You see the tickets in which you are added as a follower.

By type→Here you can filter the view by ticket type (order processing, meeting or support ticket)

By project→Category, where the tickets are stored. By default, the tickets are stored under Support.

By status→Here you can filter the ticket overview by ticket status (canceled, customer response, open, completed, resolved, and initial review)

You can also create a ticket directly using the AddNew button: